FAQ
Katharina Ceramics is a female owned business creating nature inspired ceramics. As well as hosting workshops and fostering a community of likeminded people to create with clay in a positive way.
Have you ordered a Katharina Ceramics item?
Yay! Please keep in mind that all pieces are handmade in small batches, causing some variations in form and that the new product you will be receiving would have unique features. All pieces are food safe and made with non-toxic clays and glazes. Items are dishwasher safe, though I recommend handwashing. Custom orders take up to 6 weeks to create.
How long does it take to process an order?
Order processing takes place during normal business hours, Monday through Friday. Orders received after 2PM will be processed for shipping the following business day. I make every effort to fulfill orders as quickly as possible.
Is your packaging eco-friendly?
I strive to make the packaging as eco-friendly as I can, this is an ongoing process. I use both new and recycled materials i receive from interior shops and museums to safely ship your items.
Can I use your photo's?
The photos have been made carefully. It is possible that the colors in reality differ from the way it looks on your screen. Katharina Ceramics is not responsible for these differences. All photos and texts on our site are owned by Katharina Ceramics. It is not allowed to use them without my permission. Would you like to use them for your blog or other media please contact me.
CANCELLATION POLICY FOR WORKSHOPS, COURSES, OPEN STUDIO CARD
- You can receive a full refund if you cancel up to 3 months before the start date.
- After that period, a 50% refund is available, or you may reschedule to a later workshop (if there’s space).
- If you cancel less than 30 days before the course begins, unfortunately, no refund can be given and your reservation will be forfeited.
- No refunds are given for Giftcards.